Effective Date: 12 September 2026
These Terms of Service (“Terms”) govern access to and use of Cyberllix Communication Intelligence, an AI-powered communication intelligence and execution platform provided by Cyberllix Solutions Private Limited (“Cyberllix”, “we”, “us”, or “our”).
By accessing the platform, requesting or accepting early access, creating an account, connecting a communication account, or otherwise using Cyberllix Communication Intelligence, you agree to these Terms.
If you use the platform on behalf of an organization, you represent that you are authorized to accept these Terms on behalf of that organization.
If a separate written agreement, order form, statement of work, pilot agreement, or enterprise contract has been executed with Cyberllix, that agreement will take precedence over these Terms to the extent of any conflict.
1. About the Service
Cyberllix Communication Intelligence is designed to help users and organizations bring business communication into an intelligence and execution workspace.
Depending on the features made available, the platform may support functionality such as:
Features may differ during early access, pilot, beta, trial, or commercial availability.
2. Early Access and Pilot Status
Cyberllix Communication Intelligence is currently entering controlled early access.
During this stage:
Participation in early access does not guarantee that every feature demonstrated, discussed, planned, or tested will become generally available.
Unless Cyberllix agrees otherwise in writing, early-access use does not include a guaranteed service-level agreement.
3. Account Eligibility and Registration
Users must provide accurate information when requesting or creating platform access.
Cyberllix may use governed onboarding processes that require:
Cyberllix may refuse, suspend, or revoke access where necessary to protect the platform, other users, security, legal compliance, or service integrity.
You are responsible for keeping your account credentials secure.
You must promptly notify Cyberllix if you believe your account has been compromised.
4. Organization Accounts and Administrators
The platform may allow users to operate within an organization-managed workspace.
Organization administrators may have authority to:
If your account is provided or managed by an organization, your organization's administrator may have certain rights over your workspace access.
Users should not assume that an organization-managed account operates as a purely personal account.
5. Connecting Communication Accounts
Users may connect supported communication services such as:
You may only connect an account that you are legally and organizationally authorized to use.
By connecting an account, you authorize Cyberllix Communication Intelligence to access and process information within the permissions granted through the applicable provider.
You are responsible for ensuring that your use of connected communication accounts complies with:
Cyberllix does not grant you rights to communication or information that you are not otherwise authorized to access.
6. Google and Microsoft Integrations
Google Workspace/Gmail and Microsoft 365/Outlook integrations depend on services operated by third parties.
Your use of those services may also be subject to:
Cyberllix does not control Google, Microsoft, or other external service providers.
A third-party provider may modify permissions, APIs, consent requirements, rate limits, availability, or other technical conditions that affect Cyberllix Communication Intelligence.
Cyberllix will make reasonable efforts to maintain supported integrations but cannot guarantee uninterrupted availability of third-party services.
7. Authorized Email Sending and Actions
Where the platform provides message sending, reply, approval, action, or other execution capabilities, users remain responsible for the actions they initiate.
Users should verify:
Cyberllix is not responsible for business consequences resulting from information sent, approved, rejected, or acted upon by a user without appropriate review.
8. AI and Automated Intelligence
Cyberllix Communication Intelligence may use automated rules, machine-learning systems, or AI-assisted processing to identify possible:
These outputs are intended to assist users.
They may not always be accurate, complete, or appropriate.
AI-generated or automated outputs should not be treated as the sole basis for:
Users remain responsible for reviewing important outputs before acting on them.
9. Acceptable Use
You must not use Cyberllix Communication Intelligence to:
Cyberllix may investigate suspected misuse and restrict access where reasonably necessary.
10. Customer Data and Ownership
As between Cyberllix and the customer or authorized user, the customer retains its applicable rights in business communication and other information submitted to or processed through the platform.
Cyberllix does not claim ownership of customer communication merely because it is processed through Cyberllix Communication Intelligence.
You grant Cyberllix the limited rights necessary to:
customer information solely as reasonably necessary to operate, secure, support, and improve the service, subject to our Privacy Policy and applicable agreements.
11. Feedback
Users may provide suggestions, ideas, feature requests, or other product feedback.
You permit Cyberllix to use such feedback to improve or develop its products and services without an obligation to compensate you, provided that Cyberllix does not intentionally disclose your confidential business information merely by using general product feedback.
12. Cyberllix Intellectual Property
Cyberllix and its licensors retain all rights in:
Except for the limited right to use the platform under these Terms, no intellectual-property rights are transferred to users.
13. Privacy and Data Protection
Use of the platform is also subject to the Cyberllix Communication Intelligence Privacy Policy.
Cyberllix intends to process personal and communication information in accordance with applicable contractual and legal obligations and with appropriate data-protection principles.
Users and organizations remain responsible for ensuring that they have appropriate authority to provide information to or process information through the platform.
Where an organization requires a separate data-processing agreement, enterprise security agreement, or additional contractual controls, these may be addressed through a separate written agreement with Cyberllix.
14. Security
Cyberllix applies technical and organizational measures intended to protect platform information.
These may include:
No Internet-connected service can guarantee absolute security.
Users must also maintain appropriate security controls for their own accounts, devices, passwords, email systems, and organization environments.
15. Third-Party Services
The platform may depend on third-party services, including cloud infrastructure, communication providers, APIs, authentication providers, and other technology services.
Cyberllix is not responsible for failures caused solely by circumstances outside its reasonable control, including third-party outages, API changes, Internet failures, government restrictions, or provider-side account suspensions.
Where feasible, Cyberllix will take reasonable measures to restore affected functionality.
16. Availability and Changes to the Service
Cyberllix may modify the service to:
Cyberllix may temporarily suspend all or part of the platform for:
Commercial service-level commitments, where applicable, must be expressly agreed in writing.
17. Fees and Commercial Terms
Certain pilot or early-access use may be offered without charge, while other use may be subject to commercial fees.
Where fees apply, pricing, subscription periods, payment terms, taxes, user quantities, implementation services, support terms, or other commercial conditions will be stated in an applicable quotation, order form, invoice, subscription agreement, or other written commercial document.
Unless expressly stated otherwise, applicable taxes are additional.
Nothing on the early-access website constitutes a guaranteed future price.
18. Suspension and Termination
Users may stop using Cyberllix Communication Intelligence at any time, subject to any applicable contractual commitments.
Cyberllix may suspend or terminate access where reasonably necessary because of:
Where appropriate and reasonably possible, Cyberllix may provide notice before termination.
Data handling following termination will be governed by the Privacy Policy and applicable contractual requirements.
19. Disconnection and Data Deletion
Users may disconnect supported communication providers through provider controls or platform functionality when available.
Account or data deletion requests may be submitted through the process described on the Data & Account Deletion page.
Provider authorization revocation does not necessarily delete information already processed or stored by the platform.
Where deletion is requested, Cyberllix will handle the request subject to:
20. No Professional Advice
Information, classifications, summaries, alerts, and AI-assisted outputs provided by Cyberllix Communication Intelligence are operational productivity tools.
They do not constitute:
Users should obtain appropriate professional advice where necessary.
21. Disclaimer of Warranties
To the maximum extent permitted by applicable law, Cyberllix Communication Intelligence is provided on an “as available” basis.
During early access in particular, Cyberllix does not guarantee that:
Nothing in these Terms excludes warranties or rights that cannot legally be excluded.
22. Limitation of Liability
To the maximum extent permitted by applicable law, Cyberllix will not be liable for indirect, incidental, special, consequential, exemplary, or punitive losses arising from use of the platform, including loss of profits, business opportunity, goodwill, or anticipated savings.
Where Cyberllix has entered into a separate commercial agreement with a customer, applicable liability limits may be defined in that agreement.
Nothing in these Terms limits liability that cannot legally be limited or excluded.
23. Indemnification
To the extent permitted by applicable law, users and organizations agree to be responsible for claims arising from their unlawful use of the platform, unauthorized connection of accounts, infringement of third-party rights, or material violation of these Terms.
Any enterprise-specific indemnity arrangements may be governed by a separate written agreement.
24. Confidentiality
During pilots or enterprise engagements, users may receive non-public information about Cyberllix Communication Intelligence.
Likewise, Cyberllix may process confidential business information belonging to customers.
Where a separate confidentiality or non-disclosure agreement exists, that agreement will govern.
Cyberllix will use reasonable measures to protect customer confidential information processed through the platform.
25. Governing Law and Jurisdiction
These Terms are governed by the laws of India, without regard to conflict-of-law principles.
Unless otherwise agreed in a separate written agreement, disputes relating to these Terms will be subject to the competent courts having jurisdiction in Mumbai, Maharashtra, India.
Nothing in this section prevents either party from seeking urgent protective or injunctive relief where permitted by law.
26. Changes to These Terms
Cyberllix may update these Terms as the platform evolves.
The latest version will be published on this page with an updated effective date.
Where a change materially affects existing commercial users, Cyberllix may provide additional notice where appropriate.
Continued use following the effective date of updated Terms may constitute acceptance to the extent permitted by applicable law.
27. Contact
For questions regarding these Terms or Cyberllix Communication Intelligence, contact:
Cyberllix Solutions Private Limited
Mumbai, Maharashtra, India
Website: https://cyberllix.com
Email: support@cyberllix.com
For privacy-related requests, contact:
Privacy: privacy@cyberllix.com
Cyberllix Solutions Private Limited
21 Business Elites, Mahatma Gandhi Road, Near Kala Hanuman Mandir, Kandivali West, Mumbai-400067
Copyright © 2026 Cyberllix Solutions Private Limited - All Rights Reserved.
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