Effective Date: 12 September 2026
Cyberllix Solutions Private Limited (“Cyberllix”, “we”, “us”, or “our”) respects the privacy and confidentiality of users and organizations using Cyberllix Communication Intelligence, an AI-powered communication intelligence and execution platform currently entering controlled early access.
This Privacy Policy explains how we collect, access, use, store, protect, and disclose information when you visit our website, request early access, use the platform, or connect supported communication accounts such as Google Workspace/Gmail, Microsoft 365/Outlook, or supported business email accounts.
By using Cyberllix Communication Intelligence, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
The information we collect depends on how you interact with Cyberllix Communication Intelligence.
Website and Early-Access Information
When you contact us, request early access, request a demonstration, or communicate with Cyberllix, we may collect information such as:
Before a user is granted platform access, this may be the primary information we collect.
One UCH Account and Workspace Information
When platform access is enabled, we may process information required to create and administer your account and organization workspace, including:
Connected Communication Data
When you voluntarily connect a supported communication account, the platform may access and process communication information necessary to provide its features.
Depending on the communication provider and permissions granted, this may include:
Cyberllix Communication Intelligence may process this information to identify and organize business context such as actions, approvals, commitments, follow-ups, waiting states, and other execution-related information.
We do not access a connected communication account unless the user or authorized organization has granted the necessary permission.
2. Google Workspace and Gmail Data
Where a user connects a Google Workspace or Gmail account, Cyberllix Communication Intelligence may request permission to access Google APIs required to provide supported Gmail functionality.
Depending on the features enabled, the application may request permissions that allow it to:
Cyberllix will request only permissions that are reasonably necessary to provide the applicable product functionality.
Cyberllix Communication Intelligence's use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Google user data obtained through Google APIs will not be used for advertising, sold to third parties, or used to build advertising profiles.
We do not use Google user data obtained through sensitive or restricted Google API permissions to train generalized advertising models or unrelated general-purpose AI models.
If Cyberllix introduces a new third-party processor that materially changes how Google user data is processed, this Privacy Policy will be updated before such processing is introduced.
Google currently requires apps using sensitive or restricted scopes to disclose these practices and comply with its Limited Use rules.
3. Microsoft 365 and Outlook Data
Where a user connects a Microsoft 365 or Outlook account, Cyberllix Communication Intelligence may access Microsoft Graph APIs after the user or their organization grants the required permissions.
Depending on the permissions granted and features used, this may allow the platform to:
Cyberllix uses Microsoft communication data only to provide, secure, support, and improve the functionality requested by the authorized user or organization.
Customer Microsoft 365 data is not sold for advertising purposes.
4. Other Business Email Accounts
Where supported business email accounts are connected through approved IMAP/SMTP or similar protocols, Cyberllix Communication Intelligence may process the information necessary to synchronize, display, and perform authorized communication functions.
Credentials and authentication information are handled through controlled security mechanisms and are not intended to be displayed to other platform users.
5. How We Use Information
Cyberllix may use information processed through the platform to:
We limit processing of connected communication data to purposes associated with providing, protecting, supporting, and improving the Cyberllix Communication Intelligence service.
6. OAuth Tokens and Authentication Information
When a user authorizes Google, Microsoft, or another supported communication provider, the provider may issue access tokens and refresh tokens.
These tokens allow Cyberllix Communication Intelligence to perform authorized actions without requiring the user to repeatedly enter provider credentials.
OAuth tokens are treated as sensitive authentication information and are subject to controlled access and security measures.
Cyberllix does not intentionally expose OAuth tokens to other customers or unauthorized platform users.
Users may revoke provider authorization through the applicable provider account or through supported platform controls when available.
7. How We Share Information
Cyberllix does not sell personal information or connected communication data.
We may share limited information with service providers only when reasonably necessary to operate, secure, host, monitor, or support the platform.
Such service providers may include:
Where appropriate, service providers are expected to process information only for authorized service purposes and subject to applicable confidentiality and security obligations.
We may also disclose information when required by applicable law, court order, regulatory requirement, or a legally valid request.
8. Artificial Intelligence and Automated Processing
Cyberllix Communication Intelligence may use automated rules, machine-learning systems, or AI-supported processing to identify communication context such as possible actions, approvals, commitments, follow-ups, and related work items.
Automated results are intended to assist users and may not always be accurate.
Where appropriate, the platform is designed to allow users to review relevant execution items rather than treating every automated result as a final business decision.
Cyberllix does not intend to use customer communication content for unrelated advertising purposes.
If third-party AI processing of customer communication is introduced in production, Cyberllix will apply appropriate controls and update this Privacy Policy where required.
9. Data Storage and Hosting
Cyberllix is preparing the production pilot of Cyberllix Communication Intelligence using controlled cloud infrastructure with an initial focus on hosting application and customer data in India.
The exact infrastructure architecture may evolve as the platform progresses from controlled pilot to broader commercial use.
Cyberllix applies appropriate technical and organizational measures intended to protect information against unauthorized access, disclosure, alteration, or destruction.
Where external service providers process information, their infrastructure or support operations may be subject to their respective locations and contractual arrangements.
10. Data Retention
We retain information only for as long as reasonably necessary to:
Retention periods may vary depending on the type of information and the organization's configuration.
When information is no longer required, Cyberllix will take reasonable steps to delete, anonymize, or otherwise securely dispose of it, subject to applicable backup, security, contractual, and legal requirements.
11. Account, Mailbox and Data Deletion
Users or authorized organization administrators may request:
A separate Data & Account Deletion page will explain the available deletion process and contact method.
Revoking Google or Microsoft authorization may stop future synchronization but may not automatically delete information already processed by Cyberllix. Users should follow the Cyberllix deletion process where deletion of previously processed information is required.
12. Data Security
Cyberllix designs Cyberllix Communication Intelligence with security controls that may include:
No system can guarantee absolute security, but Cyberllix continuously works to reduce unauthorized access and protect platform information.
13. Organization and Tenant Isolation
Cyberllix Communication Intelligence is designed as a multi-organization platform.
Each approved organization is intended to operate within its own controlled workspace.
Users should only be permitted to access communication, actions, approvals, evidence, and related information belonging to organizations for which they have authorized access.
14. Cookies and Technical Information
Our website or application may use cookies or similar technologies that are necessary for:
We do not intend to use connected email content for behavioral advertising.
Where legally required, additional cookie controls or notices may be provided.
15. Children's Privacy
Cyberllix Communication Intelligence is intended primarily for businesses and professional users.
The service is not intentionally designed for use by children.
If Cyberllix becomes aware that information has been collected from a child in circumstances where applicable law requires deletion or additional authorization, we will take appropriate steps.
16. Your Choices and Requests
Subject to applicable law, contractual arrangements, and organizational requirements, users may contact Cyberllix regarding:
Certain requests involving an organization-managed account may need to be handled through the applicable organization administrator.
17. Changes to This Privacy Policy
Cyberllix may update this Privacy Policy as Cyberllix Communication Intelligence evolves, including when:
The updated policy will be published on this page with a revised effective date.
Where appropriate, users may also be notified of material changes through the platform or other reasonable communication channels.
18. Contact Cyberllix
For privacy questions, data requests, or concerns relating to Cyberllix Communication Intelligence, contact:
Cyberllix Solutions Private Limited
Mumbai, Maharashtra, India
Privacy Email: privacy@cyberllix.com
Website: https://cyberllix.com
For account-deletion requests, please refer to the Data & Account Deletion page linked from the Cyberllix Communication Intelligence website.
Cyberllix Solutions Private Limited
21 Business Elites, Mahatma Gandhi Road, Near Kala Hanuman Mandir, Kandivali West, Mumbai-400067
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